Patient experiences of caring and person-centredness are associated with perceived nursing care qualityThere is significant discussion in the nursing and wider

Patient experiences of caring and person-centredness are associated with perceived nursing care qualityThere is significant discussion in the nursing and wider

healthcare literature focusing on defining quality nursing

and other health care and examining ways quality in care

can be delivered. Quality in hospital settings is affected not

only by the quality of technical care received but also by

the quality of the interpersonal relationships (both patient-

to-staff and staff-to-staff) and the quality of the practice

environment (Safran et al. 2006, Hussey & Seccombe

2009, McCormack et al. 2011, Doyle et al. 2013).

Introduction

There is significant discussion in the nursing and wider

healthcare literature focusing on defining quality nursing

and other health care and examining ways quality in care

can be delivered. Quality in hospital settings is affected not

only by the quality of technical care received but also by

the quality of the interpersonal relationships (both patient-

to-staff and staff-to-staff) and the quality of the practice

environment (Safran et al. 2006, Hussey & Seccombe

2009, McCormack et al. 2011, Doyle et al. 2013). Evi-

dence directly links positive patient experiences with

improved patient safety, clinical effectiveness and better

health outcomes (Sequist et al. 2008, Meterko et al. 2010,

Fenton et al. 2012). Charmel and Frampton (2008) also

describe links between positive patient experiences to

reduced healthcare costs and improved employee satisfac-

Explanation & Answer

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