. A collectivist Chinese manager is most likely to use which of the following techniques for conflict management?

. A collectivist Chinese manager is most likely to use which of the following techniques for conflict management?

Authoritative command

Pressurizing

Avoiding

Direct confrontation

2. ________ teams are defined as groups of employees who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors.

Cross-functional

Problem-solving

Self-managed work

Independent

3. To retain its edge in the organic health food market, Natura has established a high-priority team comprised of senior executives from the company’s production, marketing, and research divisions. These employees work together closely to study consumer attitudes about organic health foods and come up with a closely monitored development and marketing strategy for new products. This ensures that each division is informed of the specific needs, timelines, and expected outcomes of the strategy. It also makes Natura a company that adapts to changes in market trends swiftly. The team Natura uses here is of the ________ type.

problem-solving

cross-functional

traditional

self-managed work

4. ________ is defined as a phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action.

Groupthink

In-group favoritism

Social loafing

Cyberloafing

5. Matt works as a sales representative at Tandem Industries which manufactures and sells bicycles. He is the best salesperson on the floor, but he also receives the highest number of customer complaints for late deliveries. Which of the following, if true, best explains this situation?

The company keeps inventory levels low in order to reduce costs.

The company’s sales and logistics functions are tightly integrated.

The company’s manufacturing facility is functioning at optimum capacity.

The company uses enterprise solutions to manage inventory.

6. Shirley Shands is a hard worker but Debra, her manager, is irritated with her. While Debra concedes that Shirley’s work gives her no cause for complaint, Debra is tired of the interruptions in her work because of Shirley asking for repeated clarifications over what exactly she has to say in e-mails or phone calls. She often requests Debra to proofread her e-mails before sending them, and Debra feels she sends too many e-mails instead of just speaking to the person concerned. From the scenario, we can conclude that ________.

Shirley suffers from communication apprehension

Shirley and Debra come from a high-context culture

Debra is engaging in social loafing

Shirley uses filtering when communicating with Debra

7. Synergy Inc. has recently assigned some of its best employees to form a cross-functional team and complete a project from a new client. Many of the employees on this team are apprehensive about the structure and dynamics of how they will function as a group and accomplish this goal. To energize the employees, their immediate manager is holding a meeting with them next week where he will provide them some additional training in strategies and methods that may work well for the team. The manager’s initiative to hold this meeting fulfills the ________ function of communication

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