Health and social care: Communication is woven in to the fabric of our society.An evaluation of the efficacy of written and verbal communication between healthcare professionals and disabled children.

Health and social care: Communication is woven in to the fabric of our society.An evaluation of the efficacy of written and verbal communication between healthcare professionals and disabled children.

Health and social care: Communication is woven in to the fabric of our society

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An evaluation of the efficacy of written and verbal communication between healthcare professionals and disabled children.

Introduction

Communication is woven in to the fabric of our society. Communication is ‘the act of imparting or exchanging information, ideas or feelings’ (Collins English Dictionary). Indeed, the word is derived from the Latin ‘communicare’ which literally means ‘to share’. As such, this notion is integral to the success of humanity. We rely upon communication to interact with one another, to learn from one another, and to participate in team activities in our daily life. However, communication assumes even greater significance in the healthcare setting. Many patients present with fear and anxiety, especially upon being diagnosed with an illness. At such a sensitive time, empathic communication can alleviate some of these feelings. Furthermore, healthcare is an incredibly dynamic and complex environment requiring many healthcare professionals to unite in the care of a patient. As such good communication within a team environment can help to deliver safe, coordinated and effective care. (Royal College of nursing http://rcnhca.org.uk/communication/).
It is important to emphasise that whilst working with others effectively in healthcare is a challenge, the rewards of successful enterprise are tangible. For example sound communication and effective relationships with all those involved in the patient’s care has been reported to have a profoundly positive impact on nursing practice, patient care and how nurses feel about themselves (Sweet & Norman 1995). Consequently, the provision of high quality, safe care is reliant upon a cohesive healthcare team, with greater responsibility resting upon the shoulders of nurses and doctors who invariably head lead these teams.
Efficient communication and working hardly in health care is very significant. Especially for those who is engaging in patient’s care. Such as nurses and doctors. Indeed according to Burnard, (1997) effective communication is essential in health care settings and assists health care professionals to build up affirmative affiliations with patients.
Good communication between healthcare professionals and patients is essential. It should be supported by evidence-based written information tailored to the patient’s needs. Treatment and care, and the information patients are given about it, should be culturally appropriate. It should also be accessible to people with additional needs such as physical, sensory or learning disabilities, and to people who do not speak or read English (NICE, 2008).

Most studies have identified poor or deficient communication as the main reason for nervousness. Proper communication occurs in a way that allows correct and appropriate information about the child’s medical stipulation and treatment being imparted to both the child and their parents. As such it should also be of a manner that engages the child and/or young person in discussions and decisions manufacture. The interaction of children with the hospital staff is correlated to the hospital experience in a number of ways. Patients described a positive hospital experience when the hospital staffs were friendly, helpful and reassuring (affirmative collaboration). In contrast a negative experience was perceived when the staff were controlling and unfriendly (Carney et al. 2003). Acknowledging children during prescription or treatments is seen as a positive experience; in contrast children perceive the experience negatively, and may even be terrified, if the healthcare team neglects to interact with them. (Boyd & Hunsberger 1998; Carney et al. 2003). Children found that it is straightforward to communicate or exchange within healthcare services if they are familiar with the hospital. (Boyd & Hunsberger 1998). Many of the virtues that children ascribed to a ‘good nurse’ related to the way that nurses communicated with them; notably they appreciated honesty about procedures that might be painful and being praised if they were brave (Brady 2009). Having funny and jovial nurses with children can assist them to handle being in a strange environment. According to nurses communication is a complicated issue and they have mentioned that it is a big challenge to engage children throughout conversations and decisions and also how to create the child’s capacity to educate them to make decisions in those discussions (Coyne 2006b).
Emotion

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