How to neutralise Chinese hospitality managers’ work-life conflict?The purpose of the study was to explore the state of Chinese and Vietnamese hotel managers’ achievement of Work Life Balance (WLB) depending on their ability to minimize Work Life Conflict (WLC) using modern Work Life Enrichment (WLE) strategies.

How to neutralise Chinese hospitality managers’ work-life conflict?The purpose of the study was to explore the state of Chinese and Vietnamese hotel managers’ achievement of Work Life Balance (WLB) depending on their ability to minimize Work Life Conflict (WLC) using modern Work Life Enrichment (WLE) strategies.

How to neutralise Chinese hospitality managers’ work-life conflict
Asian Hospital Manager’s Work-Life Conflict and Enrichment

A Comparative Study of China and Vietnam

Nguyen Thanh Tam

Southwest Jiaotong University

ABSTRACT

The purpose of the study was to explore the state of Chinese and Vietnamese hotel managers’ achievement of Work Life Balance (WLB) depending on their ability to minimize Work Life Conflict (WLC) using modern Work Life Enrichment (WLE) strategies. The following were the specific study objectives. First, was to explore the human resource characteristics and nature of the global and Asian hospitality industry. Second, was to critically review the role-strain theory how it affects hotel managers in China and Vietnam. Third, was to determine and analyze the antecedences and the consequences of work-life conflicts (WLC) experienced by Asian hospitality managers in China and Vietnam. Fourth, was to identify and analyze experiences of Asian hospitality managers in China and Vietnam in conservation of resources towards WLE. Fifth, was to illustrate how to deploy WLE interventions neutralizes WLC among Chinese and Vietnamese hospitality managers. The final objective was to provide recommendations that can assist Chinese and Vietnamese hotel managers and other stakeholders in the hospitality industries on methods maintaining work-life balance (WLB). Mixed methodology was adopted in this study involving survey and interviews. An online survey was conducted among Chinese and Vietnamese hotel managers and there were 385 complete responses. The interviews had six successful respondents, three from each country. The following are the key findings: H1: There is a positive correlation between the hotel managers’ work schedules and family support was partially supported. H2: There is a positive correlation between the hotel managers’ role strain and WLC was partially supported. H3: There is a significant correlation between hotel managers’ work and family role strain and retention at work was partially supported. H4: There is a significant correlation between the hotel managers’ WLE and conservation of resources at work is rejected. Finally, H5: There is a significant correlation between the hotel managers’ productivity and conservation of resources is partially supported. Various recommendations were provided to assist Chinese and Vietnamese managers to intervene and achieve WLB.

Key Term: Work Life Balance (WLB); Work Life Conflict (WLC); Work Life Enrichment (WLE); Work Life Interventions (WLI).

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